Question 1

What are credits and how do they work?

Accepted Answer

Credits are used for AI videos and GPT Image 2 images. Image generations use a fixed amount of credits by resolution: 1K costs 30 credits, 2K costs 50 credits, and 4K costs 80 credits. Failed generations are automatically refunded.

Question 2

Do new users get welcome credits?

Accepted Answer

Yes. New users get 30 welcome credits after signing in, enough for one GPT Image 2 generation. Higher-resolution images require additional credits.

Question 3

How do subscriptions work?

Accepted Answer

Subscriptions give you a monthly credit allowance that renews each billing cycle, along with additional perks included in your plan. Credit packs are one-time purchases that can be used alongside your subscription.

Question 4

How do I cancel my subscription or request a refund?

Accepted Answer

Click the Feedback button in the top-right corner of the page to submit a cancellation or refund request. Cancellation takes effect at the end of your current billing period — you'll keep access until then.

Question 5

What is the refund policy?

Accepted Answer

Due to the nature of AI generation costs, we generally do not refund consumed credits or started subscription periods. If a technical issue prevents generation, credits are automatically refunded to your account. For billing disputes, contact us at feedback@deeka.ai — we respond within 3 business days.

Question 6

Do unused credits roll over?

Accepted Answer

Subscription credits reset each month and do not roll over. Credit pack balances remain available until they are used.

Question 7

What video quality and lengths are supported?

Accepted Answer

Deeka supports AI video generation at 720P and 1080P, plus GPT Image 2 image generation at 1K, 2K, and 4K. Higher quality and longer generations consume more credits.

Question 8

Is my content private and secure?

Accepted Answer

Yes, all paid plans include Private Generation, meaning your creations are only visible to you. We use industry-standard encryption to protect your data.

Question 9

Can I change my subscription after purchase?

Accepted Answer

Yes. Upgrades are instant. Downgrades in the same billing cycle are also immediate. Yearly to monthly downgrades are scheduled at your current period end.

Question 10

How can I contact support?

Accepted Answer

Email us at feedback@deeka.ai for any questions about your account, billing, or technical issues. We typically respond within 24 hours on business days.

Subscription Plans

Credit Pack

Frequently Asked Questions